The Annie E. Casey Foundation: Helping vulnerable kids & families succeed

Family to Family

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The Resiliency Workshop

Human services workers are continually challenged to do more with less. This leads to low morale, high staff turnover, and lower quality work. Workers need ways to recognize their strengths and tap their personal commitment and sense of meaning.

The goals of the workshop are to raise workers' awareness about the key elements of resilience; to help them clarify their values, strengths, and goals in their personal and pro-fessional lives; to improve their ability to provide mutual aid and support; to clarify choices in responding to troublesome aspects of the human services environment; and to develop joint plans to achieve work and mutual support goals.

What is "The Resiliency Workshop"?

The Resiliency Workshop is a set of structured exercises designed to be presented to a team of workers and supervisors over a two-day period. Exercises may also be used individually, apart from the group setting.

How was this tool applied in Family to Family?

The workshop was delivered in all five sites, and trainers were trained. An evaluation of the workshop is now underway.

What did we learn from these applications?

Workers really appreciate the opportunity to attend to some of their own issues. Training trainers takes longer than we thought it would. Someone in the leadership needs to budget time to lead a structured follow-up process after the workshop.

What you need to get started:

Those interested should order this tool and discuss it with their trainers and/or supervisors. They should assess their own readiness to lead the workshop and, if they feel they need help, they should call consultants listed below.

What you need for full implementation:

Training of trainers and a well-developed evaluation plan are necessary to deliver the workshop throughout a large agency or system.

How to find out more:
resources, examples, references:

The manual and materials can be ordered from John Mattingly at the Annie E. Casey Foundation 410.547.6600. Available consultants for training include Jill Kinney 206.849.3645 and Kathy Strand 206.956.8547. Deborah Gibbs 919.541.6942 is available for help with evaluation.