Organizational change is the movement from current status quo to a different, more effective environment. As Casey shifted its focus from foster care to more permanent outcomes for children, they recognized that frontline practice had to change. In 2004, Casey Family Services, the Foundation's former direct services agency, transformed its entire culture and practice approach creating a “learning while doing” strategy to organizational change. The operational processes and lessons learned during that transformative time are captured in this report.

January 15, 2011

Lifelong Families Series

In This Report, You’ll Learn

  1. 1

    12 strategies that helped Casey Family Services become more of a learning organization.

  2. 2

    A framework for understanding organizational change using first- and second-order change.

  3. 3

    How incremental and transformative change support the Learning While Doing model.

Key Takeaway

Organizational change requires participation from employees at all levels.

Organizational change upsets the status quo. The Learning While Doing model provided Casey Family Services with ample opportunities for candid conversation with staff about the behavior needed to support a learning organization. 

Findings & Stats

Statements & Quotations