Human services workers are America’s other first responders – they often answer the first call for help from our most vulnerable citizens. But many workers are under intense pressure with access to only few resources. This report identifies the gap between what human services workers are asked to do, and their capacity for effectively delivering on those duties.
Many human services workers are dissatisfied with their pay, benefits and job security.
Human services frontline workers often distrust their organizations.
While human services believe they make a difference, they report too-heavy workloads, long hours and burnout.
In general, human services workers feel positive about their co-workers.
Statements & Quotations
Few jobs depend so greatly on committed, well-trained workers who have the resources to succeed. Even as human services workers strive to create more hopeful futures for their clients, they must also work to prevent the catastrophes that affect too many of the nation’s low-income children, youth and families.
The human services workforce faces two very different futures. One involves a slow, but steady erosion of talent due to inaction and continued under-investment, even disinvestment, in the industry’s human capital. …. The other future involves a recommitment to the workforce, and to the children, youth and families it serves.
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