Casebook Takes a Victory Lap

Posted July 30, 2015, By the Annie E. Casey Foundation

Blog casecommonstakeavictorylap 2015

Intro­duc­ing Case­book, the rev­o­lu­tion­ary — and now award-win­ning — child wel­fare case man­age­ment system. 

That’s right: UX Magazine’s Design for Expe­ri­ence awards pro­gram recent­ly rec­og­nized the Foun­da­tion-fund­ed Case­book as a leader in expe­ri­ence design. 

Devel­oped by Case Com­mons, Case­book is an inter­net-based appli­ca­tion that seam­less­ly inte­grates into a child wel­fare worker’s dig­i­tal tool­box. It helps staff both man­age their day-to-day work with fam­i­lies and cap­ture impor­tant infor­ma­tion about the kids in their care. 

With scarce resources and capac­i­ties, gov­ern­ment agen­cies are being asked to do more with less,” says Kath­leen Feely, the pres­i­dent & CEO of Case Com­mons. These agen­cies sim­ply can­not afford to dis­count the pow­er of tech­nol­o­gy and a user expe­ri­ence that dri­ve effi­cien­cy, data qual­i­ty and employ­ee satisfaction.” 

Feely and her Case Com­mons col­leagues have made val­ue-based design prin­ci­ples a core com­po­nent of their work, which aims to increase pos­i­tive out­comes for fam­i­lies, enhance the expe­ri­ences of case­work­ers, and low­er over­head costs for gov­ern­ment agen­cies and taxpayers.

Case Com­mons, which won the contest’s pub­lic sec­tor expe­ri­ence cat­e­go­ry, joins an elite list of expe­ri­ence design win­ners. Oth­er orga­ni­za­tions to snag a top podi­um spot in the com­pe­ti­tion include Airbnb, BBC Live and Citrix. 

With­out a doubt: The blue-rib­bon recog­ni­tion is nice. But improv­ing how child wel­fare work­ers serve vul­ner­a­ble chil­dren and fam­i­lies? Now that’s some­thing worth celebrating.

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