Results Count: Helping Large Service Providers Get Results

Posted June 1, 2018, By the Annie E. Casey Foundation

Leaders work together to help kids and families using Results Count approaches.

Since fall 2015, the Annie E. Casey Foun­da­tion has sup­port­ed three nation­al non­prof­its in Results Count™, a lead­er­ship pro­gram designed to pro­pel large-scale change with­in a results-based frame­work. Par­tic­i­pants report that the pro­gram has had a top-to-bot­tom impact on their orga­ni­za­tions, trans­form­ing every­thing from their dai­ly busi­ness to how they hold them­selves account­able to the com­bined 15 mil­lion peo­ple they serve each year.

Three lead­ers from these orga­ni­za­tions — the Alliance for Strong Fam­i­lies and Com­mu­ni­ties, Catholic Char­i­ties USA and Good­will Indus­tries Inter­na­tion­al — reflect on their Results Count expe­ri­ences below:

Poli­na Makievsky, senior vice pres­i­dent of knowl­edge, lead­er­ship, and innovation
Alliance for Strong Fam­i­lies and Communities

By par­tic­i­pat­ing in Results Count, which empha­sizes out­comes rather than out­puts, the Alliance has rede­fined what suc­cess looks like to become more effec­tive agents of change. The work of social ser­vice orga­ni­za­tions is fun­da­men­tal­ly messy, which can be very over­whelm­ing,” says Makievsky. Results Count gave us a set of tools to lean in to the com­plex­i­ty. It script­ed the moves for turn­ing some­thing com­plex into some­thing manageable.”

The pro­gram also helped the Alliance morph struc­tural­ly — from a trade mem­ber­ship asso­ci­a­tion to a uni­fied strate­gic net­work. Explains Makievsky: Instead of see­ing our­selves as an umbrel­la orga­ni­za­tion try­ing to cov­er the needs of many diverse indi­vid­ual mem­bers, we start­ed to ask, how can we use the col­lec­tive voice of this net­work to cre­ate real change and achieve a spe­cif­ic result? How can we sup­port the mem­bers of this net­work to make them agents of change toward that result?”

Jean Beil, senior vice pres­i­dent for pro­grams and services
Catholic Char­i­ties USA

Beil cred­its Results Count with help­ing her orga­ni­za­tion stream­line its efforts and view its work in a more inte­grat­ed way. We came to the Results Count pro­gram with sev­en strate­gic pri­or­i­ties that we were able to bring togeth­er into one com­mon result — that all indi­vid­u­als, fam­i­lies and com­mu­ni­ties in the Unit­ed States and its ter­ri­to­ries have the human, finan­cial and social cap­i­tal to reach their full poten­tial,” she says.

The pro­gram has also inspired the non­prof­it — which counts 165 catholic char­i­ties as mem­bers — to alter its annu­al sur­vey. Instead of cap­tur­ing key net­work activ­i­ties, the revamped tool is designed to describe the organization’s impact.

Wen­di Copeland, senior vice pres­i­dent of strat­e­gy and advancement
Good­will Indus­tries International

At Good­will, Results Count prompt­ed lead­ers to take time out­side of their dai­ly work to close­ly con­sid­er their use of data and accel­er­ate a data ana­lyt­ics ini­tia­tive to sup­port equi­ty with­in their organization’s net­work. Through­out the pro­gram, we were chal­lenged and equipped to think more crit­i­cal­ly about our results and explore oppor­tu­ni­ties to refine and define direc­tion and strength­en equi­ty,” says Copeland.

Mov­ing for­ward, Good­will, the Alliance and Catholic Char­i­ties USA plan to work togeth­er to pur­sue a shared result — advanc­ing equi­ty in and through­out their orga­ni­za­tions. This sum­mer, the non­prof­its will jump­start their jour­ney by par­tic­i­pat­ing in calls to learn and explore how they can help ensure that peo­ple of col­or, and peo­ple from oth­er under­rep­re­sent­ed demo­graph­ic groups, have equi­table oppor­tu­ni­ties to advance.

We won­dered how we could see to it that peo­ple who lead com­mu­ni­ties also rep­re­sent the com­mu­ni­ties they serve — not just in the nation­al office, but at local agen­cies, as well,” Copeland explains. The result­ing col­lab­o­ra­tion has far-reach­ing impli­ca­tions. As Copeland puts it, These lead­ers would have a greater under­stand­ing of their community’s expe­ri­ence, which can only help in the deliv­ery of services.”

Watch a video on cre­at­ing high align­ment, high impact

Learn more about get­ting com­mu­ni­ties to work togeth­er for results

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